Privacy Policy
Last Updated: October 25, 2025
This Privacy Policy (“Policy”) describes the privacy practices of Vidyaro Education Private Limited (“Vidyaro”, “we”, “us”, or “our”) with regard to the collection, use, storage, and disclosure of Personal Information of users (“you”, “your”, or “User”) of our website www.vidyaro.com, mobile applications, and related services (collectively, “Platform”).
By accessing or using our Platform, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Platform.
Information We Collect
1.1 Personal Information
We collect the following information from students and users:
- •Contact Information: Full name, email address, phone number
- •Demographic Information: Class/grade, gender
- •Profile Information: Profile photo
- •Academic Information: Course enrollment, study preferences, test scores
- •Device Information: IP address, browser type, device identifiers
- •Usage Information: Pages visited, time spent, features used
1.2 Information We Do NOT Collect
- ✓We do NOT collect biometric data (fingerprints, facial recognition for authentication)
- ✓We do NOT store credit/debit card information on our servers
How We Use Your Information
We use your Personal Information for the following purposes:
- •To provide and improve our educational services
- •To personalize your learning experience
- •To communicate with you about courses, updates, and announcements
- •To process payments through our payment partners
- •To record and store live classes for educational purposes
- •To analyze platform usage and improve our services
- •To respond to your inquiries and provide customer support
- •To comply with legal obligations and prevent fraud
📹 Class Recordings: We record live classes for the benefit of students who may have missed sessions or wish to review content. These recordings are stored securely and are accessible only to enrolled students.
Marketing Use of Student Information
By using our Platform, you consent to Vidyaro using your name, profile photo, testimonials, and academic achievements (such as exam scores, ranks, and success stories) for promotional and marketing purposes. This may include, but is not limited to:
- •Social media posts and advertisements
- •Website testimonials and success stories
- •Marketing materials, videos, and hoardings
- •Mobile app and website promotional content
If you do not wish for your information to be used for marketing purposes, please contact us at support@vidyaro.com.
Sharing Your Information
We may share your Personal Information with:
- •Payment Processors: Razorpay, PhonePe, and Cashfree for processing payments securely
- •Video Conferencing Services: Zoom and Google Meet for live classes
- •Cloud Services: AWS and Cloudflare for secure data storage
- •Analytics Services: Google Analytics to understand platform usage
- •Email Services: Our custom email system for communications
🔒 We do NOT sell your data: We will never sell, rent, or trade your Personal Information to third parties for their marketing purposes.
Data Security
We implement appropriate technical and organizational measures to protect your Personal Information from unauthorized access, loss, or misuse. These measures include:
- •SSL encryption for data transmission
- •Secure cloud storage with AWS and Cloudflare
- •Regular security audits and updates
- •Access controls and authentication mechanisms
💳 Payment Security: We do not store any credit or debit card information on our servers. All payment transactions are processed through secure, PCI-DSS compliant payment gateways.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Platform. Cookies help us remember your preferences, analyze platform usage, and provide personalized content. You can control cookie settings through your browser, but disabling cookies may affect certain features of our Platform.
Data Retention
We retain your Personal Information for 10 years from the date of collection or until you request deletion, whichever comes first. This retention period allows us to:
- •Provide ongoing educational support and course access
- •Comply with legal and regulatory requirements
- •Resolve disputes and enforce our agreements
- •Maintain academic records and certificates
After course completion, your data remains stored for the full retention period unless you request deletion.
Your Rights and Choices
You have the following rights regarding your Personal Information:
- •Access: Request access to your Personal Information
- •Correction: Request correction of inaccurate information
- •Deletion: Request deletion of your Personal Information by contacting support@vidyaro.com
- •Withdraw Consent: Withdraw consent for marketing communications
- •Opt-Out: Opt-out of promotional emails via unsubscribe links
📥 Data Export: Currently, we do not offer automated data export. However, you may request a copy of your data by contacting our support team.
Refund Policy
💻 Digital Products: All digital products, including online courses, video lectures, and study materials, are non-refundable as per Indian laws governing digital goods.
📦 Physical Products: For physical products (books, study materials, etc.), we offer a 7-day refund policy for damaged or defective items only. Please contact support@vidyaro.com with proof of damage within 7 days of delivery.
Children's Privacy
Our Platform is designed for educational purposes and is accessible to students of all ages. We do not have a minimum age restriction, as education is for everyone. However, we recommend that users under 18 years of age use our Platform under parental or guardian supervision. Parents/guardians consent to the collection and use of their child's information as described in this Policy.
Geographic Scope
🇮🇳 India Only: Our services are currently available only in India. Your Personal Information is stored and processed in India in accordance with Indian data protection laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We will notify you of any material changes by posting the updated Policy on our Platform with a new “Last Updated” date. Your continued use of the Platform after such changes constitutes your acceptance of the revised Policy.
Governing Law and Dispute Resolution
This Privacy Policy shall be governed by and construed in accordance with the laws of West Bengal, India.
In the event of any dispute arising from this Policy, the parties agree to resolve the dispute through arbitration in accordance with the Arbitration and Conciliation Act, 1996. The seat and place of arbitration shall be Kolkata, West Bengal, and the language of arbitration shall be English.
This Privacy Policy is subject to the exclusive jurisdiction of courts in Kolkata, West Bengal, India.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Vidyaro Education Private Limited
Tarakeswar, West Bengal, India
Customer Support:
support@vidyaro.comGrievance Officer:
grievance@vidyaro.comPhone:
+91 9474421478Website:
www.vidyaro.com✓ Your Consent
By using our Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of our Platform immediately.